Refund Policy
Refund & Return Policy
Last Updated: 02-04-2024
Thank you for shopping with Modest Scents.
We want you to be satisfied with your purchase. If you have any concerns regarding your order, please contact us and we will do our best to assist you.
Returns
We accept return requests within 30 days of receiving your order.
To be eligible for a return, the item must be returned in the same condition in which it was received, including original packaging where applicable. Proof of purchase may also be required.
To request a return, please contact us at:
Email: modestscentsofficial@gmail.com
If your return request is approved, we will provide instructions regarding the return process. Items returned without prior authorization may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what was ordered, please contact us as soon as possible so that we can review the issue and determine an appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable reasons.
If you have any questions regarding the eligibility of a specific item, please contact us before submitting a return request.
Exchanges
Exchange availability may vary depending on product availability and other circumstances.
If you would like to exchange an item, please contact us for assistance.
European Union Customers
If your order is delivered within the European Union, you may have additional consumer rights, including the right to cancel or return certain orders within 14 days of receipt, subject to applicable laws and conditions.
Refunds
Once a returned item has been received and reviewed, we will notify you regarding the status of your refund request.
If approved, refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
If you have questions regarding the status of a refund, please contact us.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Modest Scents
Email: modestscentsofficial@gmail.com
Website: www.modestscents.com